Hello! My name is
Alpha Llanderal
I'm an aspiring web developer.
About Me
Aspiring Web Developer
Motivated Junior Full-Stack Developer with a background in Product Ownership, Solutions Engineering, and Customer Success. Recently completed an intensive Full-Stack Web Development Bootcamp, equipping me with strong technical skills in JavaScript, React, and SQL. Passionate about developing scalable web applications and leveraging problem-solving skills, agile methodologies, and software best practices to bridge business goals with technical solutions. Seeking an opportunity to apply my technical knowledge and collaborative experience to build impactful digital products.
Let's TalkProjects
Skills
HTML
CSS
Bootstrap
Javascript
Python
PHP
Laravel
React
Work History
Product Owner - New York City
• Defined and refined user stories, acceptance criteria, and sprint objectives.
• Conducted sprint planning, backlog grooming, and sprint reviews to enhance product delivery.
• Collaborated with stakeholders to gather feedback, analyze requirements, and drive innovation.
• Successfully launched a major feature release, improving documentation efficiency.
Customer Success Manager - New York City
• Managed Net Promoter Score (NPS) initiatives, achieving a benchmark NPS score of 25.8.
• Spearheaded strategies to enhance customer retention and satisfaction.
• Collaborated cross-functionally to align product improvements with client needs.
• Acted as a trusted advisor, driving customer adoption and engagement strategies.
Senior Solutions Engineer - WRS Health - New York
• Led Practice Optimization Meetings (POMs) to deliver data-driven insights for clients.
• Handled EULA renewals, pricing evaluations, and service optimization strategies.
• Increased client retention and engagement through proactive communication.
Sales and Marketing Representative - AHCIL Laboratories - Cebu City
• Identified and engaged high-potential clients, driving sales growth.
• Built and maintained strong customer relationships to enhance brand loyalty.
• Conducted product presentations and negotiations, achieving revenue targets.
Team Manager/Executive Assistant - Advanced Integrative LLC - California
• Managed executive schedules, appointments, and correspondence, ensuring seamless daily operations.
• Coordinated cross-functional teams, overseeing video and audio editors and graphic designers.
• Acted as a gatekeeper, screening and prioritizing communications for company owners.
• Oversaw website maintenance, ensuring timely publication of podcasts and accurate content using Wordpress, ID3, Amazon s3, Libsyn.
• Managed and scheduled social media posts using MeetEdgar.
• Created and analyzed medical billing reports and other critical business documentation.
• Organized business travel, meetings, and events for executives.
Implementation Specialist - Accupoint - New Jersey
• Assisted clients with software onboarding, training, and technical support.
• Worked with developers to troubleshoot and optimize SaaS solutions.
• Configured and tested software solutions to ensure successful deployments.
Executive Assistant - Bitten Goodfoods - Canberra
• Assisted company executives in administrative and operational tasks.
• Conducted research on suppliers, store equipment, and business processes to support company growth.
• Managed procurement and monitored inventory, ensuring budget adherence.
• Maintained bookkeeping and financial records using Xero.
• Scheduled team shifts and managed workforce planning with Abacus.
• Provided decision support through data gathering and analysis for executive reports.
Freelancer - Various Online Platforms
• Provided virtual executive support, handling email management, scheduling, and travel coordination.
• Assisted in project management, overseeing deadlines and team deliverables.
• Performed research, data entry, and SEO optimization tasks to support clients' online businesses.
• Managed online store operations, ensuring accurate product listings and timely order fulfillment.
Manager on Duty / Team Manager - SPi CRM - Dumaguete City
• Led shift operations, team management, and conflict resolution.
• Handled escalations and customer complaint resolution.
Technical Support & Customer Service Roles
• Technical Support Representative – Smart Bro, ePLDT Ventus | Oct 2009 – Apr 2010
• Escalations Desk Supervisor – Teletech | Aug 2007 – Apr 2009
• Customer Service Representative – Teletech | Jul 2006 – Aug 2007
• Data Encoder – GSIS | Apr 2005
Crafting Digital Masterpieces
Let's build a beautiful website together!